Privacy Policy

For BotanicalSolutions.com

Introduction

Thursday Pools, LLC, DBA River Pools (the “Company,” “we”, “our”, or “us”) respects your concerns about the security of your personal data and your privacy.

This Privacy Policy (“Policy”) provides you with important information about how and why the Company, which is based in North America, collects, processes, and shares personal information about your rights and how to contact us if you have a question, concern, or complaint.

HOW THIS POLICY APPLIES

This Policy applies to personal information we collect through the sales and marketing of our products and services, which include the “Thursday Pools” and “River Pools” brands of fiberglass swimming pools (and their features, components, and systems, some of which may collect and transmit data), our websites, our social media pages which reference this Policy, online portals, and mobile applications. This Policy also applies to personal information we collect through interactions with you, through offline sources (such as sales and marketing efforts), and from third parties.

Note: You have a choice as to whether you want to share personal information with us. If you choose not to provide us with certain personal information, we may not be able to offer you products and services which utilize that information and/or the functionality and features of those products and services may be limited or inoperable.

WHEN THIS PRIVACY POLICY DOES NOT APPLY

This Policy does not apply to any Company product or service which provides a separate privacy policy (except to the extent that a separate policy incorporates this Policy). This Policy also does not apply to any third-party cookies, products, services, or communications (including websites, platform features, app stores, and applications). We are not responsible for third-party privacy practices.

Note: We sell fiberglass swimming pools to independently owned and operated businesses (“installers”). Installers (which include dealers and franchisees) are third parties and their privacy practices are subject to their own respective policies. We encourage installers to comply with applicable privacy laws, but to the extent allowed by law, we are not responsible for their privacy practices.

PERSONAL INFORMATION WE COLLECT AND PROCESS

We may collect and process the following types of personal information:

Information you provide to us. The personal information we collect directly from you depends on how you interact with us and our products and services, and may include:

Contact information for you and others in your business (such as your name, address, email address, title, and phone numbers);

Your gender, date of birth, job title and/or position, marital status, spouse, dependent, and other family information;
Information in emails, messages, and other communications;
Social Security Numbers, driver’s license numbers, and other governmental identifiers;
Information you submit through online forms, chat, or portals we provide;
Information you provide when registering an account, product, or subscription with us;
Financial, insurance, billing, and payment information, including name, shipping information, payment method information, payment, and billing history;
User-generated content, comments, posts, reviews, profile information, images, videos, and other recordings, survey responses, and information you provide about third parties; and
Information you provide to us when participating in sweepstakes, contests, or other promotions conducted by us or others.

Information we collect when providing products and services

This information may include product information, information concerning warranty and product registrations, warranty claims, repair services, technical assistance, and parts orders.

Information relating to your use of our products and services

Some of our products and services may collect information about you and how you and your device interact with the product or service. This information may include information about your device, third parties with whom you interact through the products and services, product and service usage information, search queries initiated through or within our products and services, and preferences.

Information you authorize us to collect

This includes personal information we may obtain from social media platforms you use with our products and services (including sharing to or from social media platforms and using social media accounts to log into our products and services).

AUTOMATIC DATA COLLECTION, ANALYTICS, AND THIRD-PARTY TRACKING TECHNOLOGIES

We do not collect personal information automatically. We may, however, tie automatically gathered information to personal information about you which we collect from other sources or which you provide to us.

We do not control third-party tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

USING YOUR INFORMATION

We use the information we collect for the following purposes:

To provide, administer, protect, and enhance our products and services, to enhance user experiences, and to develop new products and services.
To process, fulfill, and facilitate transactions in connection with our products and services.
To register your account(s) and purchased products, subscriptions, and services, respond to your inquiries, help you solve problems, provide customer support, and facilitate and administer requests for repair or service.
To communicate about, promote, and administer our products, services, events, programs, and promotions (including sending marketing communications, promotional materials, notices, alerts, newsletters, and conducting sweepstakes and contests).
To conduct marketing and sales activities (including lead generation, providing information about potential customers to dealers, pursuit of marketing prospects, market research, managing and evaluating the effectiveness of advertising and marketing efforts, and managing our brands).
To provide you with information and ads about third-party offers, merchants, attractions, locations, and products and services which may be nearby or which otherwise may be of interest to you.
To maintain and promote the safety and security of our products and services, our IT network, and our employees.
To verify your identity and to protect against unauthorized transactions, fraud, and other unlawful activity, claims, and other liabilities, and to manage risk exposure and quality.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us (including for billing and collection and product warranties); to conduct investigations; to comply with and enforce applicable legal obligations, relevant industry standards, other contractual obligations, and our terms, policies and procedures.
To fulfill any other purpose for which you provide it or for which you give consent.

SMS Marketing. We may correspond with you via text messaging. By signing up for our text message marketing program, you consent to receive automated calls or texts, which may include marketing, to the number provided, even if the number appears on a federal or state do-not-call list. Your consent is not required. You agree to these terms and conditions in this privacy policy. Calls or texts may be available for consumers of select mobile carriers and devices. Message and data rates may also apply. You may opt-out at any time. Where we obtain consent for text messaging, we will not sell or share such consent with any third-parties for marketing purposes. We may share your information in the following circumstances:

Independent Installation Companies: We may share your information with an independent installation company that performs fiberglass pool installation services for homeowners seeking a River Pools fiberglass pool. These independent installation companies use your information to communicate with you about their services.
Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure

SHARING PERSONAL INFORMATION

We do not disclose or sell personal information except as described in this Policy or at the time of collection. We may disclose or share your personal information:

To fulfill the purpose for which you provided the information.
Among the Company and its personnel for the purposes set out in this Policy.
Within our network of independent fiberglass swimming pool installers to provide you with information about our products and services for advertising and marketing purposes, to assist you with the purchase of our products and services, to register your products and services, to administer warranty claims, and to assist in the service or repair of products and services.
With certain third parties who are contractually bound to keep personal information confidential, to maintain adequate safeguards, and to use personal information only for the purposes for which we disclose the information, namely:
- affiliates, contractors, service providers, and other third parties we use to support our business (including for payment processing, order fulfillment, customer support, professional and administrative services, and data analytics);
- joint marketing parties and other third parties for the purposes described in this Policy; and
- third-party parties with whom we may jointly offer products, engage in cross-promotional efforts, whose products we offer, or who offer products we believe may be of interest to you.
To comply with any court order, law, or legal process, including to respond to any government or regulatory request; to establish, exercise, or defend our legal rights; in connection with an investigation of fraud or other unlawful activity; and/or if, in our belief, we must disclose the information for our protection or that of others, including to prevent physical harm, property damage, financial loss or otherwise.
To relevant third parties, any information we have about you in the event of a potential or actual sale or transfer of all or some of our business or assets (for example, in connection with a merger, acquisition, joint venture, reorganization, divestiture, liquidation, bankruptcy, or any other similar event, transaction, or business combination). In such an instance, we will require relevant third parties to provide comparable levels of confidentiality and protection as we provide with respect to the information we have.
To one or more financial institutions in order to fulfill and carry out the sale, purchase, or provision of goods and services, you may request with respect to certain products, services, or promotions.

Note: We may disclose aggregated information about our users and information that does not identify any individual without restriction.

Note: For more information, see “Your Choices Concerning Your Information.”

DATA TRANSFERS

Your information may be transferred to, maintained on, and processed by computers located in the United States and in other jurisdictions outside of your state, province, country, or other governmental jurisdiction in accordance with applicable law and regulation and using appropriate safeguards when necessary. The privacy laws in such other jurisdictions (including but not limited to the United States) may not be as protective as those in your jurisdiction, and your information may be subject to lawful access requests by authorities in such other jurisdictions.

ADDITIONAL PRIVACY POLICY TERMS

At Botanical Solutions, we value the privacy of all visitors to our Site, especially when it comes to conducting business. This privacy policy outlines our practices regarding the collection and use of personal information from those who visit the Site without transacting business (“Visitors”) and those who register to transact business on the Site and make use of our various services offered by Botanical Solutions (collectively, “Services”) (“Authorized Customers”).

“Personally Identifiable Information” refers to any information that can be used to identify, contact, or locate a person, including but not limited to their name, address, phone number, email address, financial information, social security number, and credit card information. It does not include anonymous information or demographic information that is not linked to an individual.

What Personally Identifiable Information is collected?

We may collect basic user profile information from all of our Visitors. Authorized Customers may be asked to provide additional information such as their name, phone number, and email address.

SMS Communications & Opt-In

When you provide your phone number through a form on our website, you may opt in to receive SMS messages from Botanical Solutions related to estimates, appointment scheduling, service updates, customer support, and marketing promotions (if selected).

SMS consent is collected via an unchecked checkbox on our website forms. Consent to receive SMS messages is not a condition of purchase.

Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP to any message. For assistance, reply HELP.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

With whom may the information be shared?

The Personally Identifiable Information collected on this site will only be shared with employees within the Botanical Solutions organization. Your information will never be sold or leased to any third-party vendors.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Mobile information is used solely for service-related and customer support communications.

Non-Sharing Clause: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How is Personally Identifiable Information stored?

The Personally Identifiable Information collected by Botanical Solutions is securely stored and is not accessible to third parties or employees of Botanical Solutions, except for use as outlined in this privacy policy.

What choices are available to Visitors regarding collection, use, and distribution of the information?

Visitors and Authorized Customers may opt out of receiving unsolicited information or being contacted by us by responding to emails as instructed or by contacting us directly.

Are Cookies Used on the Site?

Cookies are used for various purposes on our Site. We use Cookies to understand the preferences of our Visitors and the services they choose. We also use Cookies for security purposes to protect our Authorized Customers.

How does Botanical Solutions use login information?

Botanical Solutions uses login information such as IP addresses, ISPs, and browser types to analyze trends, manage the Site, track user activity, and gather broad demographic information.

How does the Site keep Personally Identifiable Information secure?

All of our employees are familiar with our security policies and practices. Personally Identifiable Information is only accessible to a limited number of authorized employees. Sensitive information is protected by encryption protocols when transmitted over the Internet.

How can Visitors correct any inaccuracies in Personally Identifiable Information?

Visitors and Authorized Customers may contact us to update or correct inaccuracies in their Personally Identifiable Information by emailing us. Please do not send sensitive information via email.

Data Retention and Deletion Policy

Botanical Solutions will retain Personally Identifiable Information only as long as necessary to provide the Services and as required by law. When no longer needed, it will be securely deleted.

Data Breaches

In the event of a data breach, Botanical Solutions will promptly notify affected individuals and comply with applicable laws.

Right to Access, Correct or Delete Personal Data

Visitors and Authorized Customers have the right to access, correct, or request deletion of their Personally Identifiable Information by contacting us.

Amendments to this Privacy Policy

Botanical Solutions reserves the right to amend this privacy policy at any time. Continued use of the Site constitutes acceptance of the updated terms.

Governing Law

This privacy policy shall be governed by the laws of the jurisdiction in which Botanical Solutions operates.

Microsoft Clarity

We partner with Microsoft Clarity and Microsoft Advertising to analyze user behavior through cookies and tracking technologies to improve our services. For more information, please review the Microsoft Privacy Statement.

Unauthorized duplication or publication of any materials from this Site is strictly prohibited.